No credit or item exchange will be issued until we have reviewed the returned item and it is found to be in new, unused, unlaundered condition (if applicable), with all original tags attached and original packaging and parts included.
If an item is returned in a condition that is not new and has been used or damaged, (including but not limited to being dirty, soiled, with hair, laundered, or damaged by smoke smell or liquids) no credit, refund, or other compensation will be issued.
Sales are final for all custom items, as well as Bargain Cave or Clearance items. Clearance items are products which are located in the Bargain Cave category, are marked "Clearance" on the product page, and/or for which the customer received a discount of 30% or more from the regular item price.
No returns are accepted or refunds/credits allowed for Bargain Cave and Clearance items. Bargain Cave and Clearance items are limited to stock on hand.