We do our best to insure accurate inventory of items on our website and in our stores. However, sometimes mistakes happen.
Often times we can get a rush on a hot toy or game that happens so fast our inventory can't allocate fast enough and the product can get oversold. We do our best to insure this doesn't happen and it is unlikely, however sometimes very hot products can get oversold. When this happens, we do our best to get the product back in quickly so we can fulfill your order however sometimes the manufacturer is sold out and unable to ship it in a timely manner so we refund the order.
Our online inventory also shows our in store inventory and although rare, a customer in store could be purchasing the item while an item is being purchased online. This can cause an item to be oversold as well. Again, we will do our best to work with the manufacturer to get the product back in stock quickly, however sometimes the manufacturer is out of stock of the item.
We work hard to make sure thee scenarios are as rare as possible, but sometimes it can happen. We reserve the right to cancel and refund any order we can't ship and do our best to ship items as quickly as possible, but due to potential unknown circumstances, we can't always ship the item ordered.